DRAFTnot legal advice
Refunds and cancellation
Try Enquiry free for 14 days, cancel whenever you like, and if the first charge was a mistake, ask within 7 days for your money back.
DRAFT, not legal advice. Written as a starting point for a solicitor to check before Enquiry opens to the public. It isn’t in force, and nothing here is a promise yet. Marks like [To decide: this] are things still to be decided.
Last changed 26 Oct 2026. Earlier versions: none.
The trial
The first 14 days are free, with 100 emails. Cancel before they end and nothing is charged.
Cancelling
Cancel from Billing & usage in the dashboard at any time. Your plan runs to the end of the month or year already paid, then stops; it isn’t renewed.
Refunds
We refund the first charge in full if you ask within 7 days of it, by writing to hello@bromputers.co.uk from the account owner’s address. After that, payments aren’t refunded, except where the law says otherwise or where we end the service for reasons that aren’t yours. Refunds go back to the card through Paddle, our merchant of record [To decide: confirm against Paddle’s refund rules at approval].
If a payment fails
Paddle retries it. If it still fails, the account is paused (forms answer “this form is paused”) and the data is kept; paying the open invoice turns it back on.